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Terms & Condition

  1. Customer agrees that design / image to be printed does not contain the copyrighted work or other people's property. In the event, custom.my does not suppossed to be responsible for any copyright violation.
  2. All the images have been sent in standard CMYK format. This is to ensure the quality of the color printer engine specification. However, there is tolerance of 5-10% from the actual color due to the type of material used, the colors on a computer screen, printer engine and other categories.
  3. Order will be ready within the promised time. However, sometimes there is a slight delay due to order too much and sometimes mechanical problems. We will try to make sure the product is ready to deliver as soon as possible.
  4. Custom.my has right to use the image or photo that has prepared printed products as promotional material, unless notified in writing.
  5. We do not occasionally will give your design and information to the third parties.
  6. Once the delivery is done, it becomes the responsibility of the shipping company that Poslaju in ensuring the goods safely to the customer. We are not responsible if the goods are not accepted after being posted, or does not arrive within the time promised because outside of our capabilities.
  7. We will make sure the goods are in good condition before it is posted. However, if there is any damage during shipment, it is beyond our responsibility.
  8. If there is a defect or problem from our side, please notify us immediately within 3 days after receiving the goods.